Refund policy

45-Day Taste Guarantee

Love the flavour, or your money back. Try Viceroy with confidence. If you are not satisfied with the taste or quality of your purchase from www.viceroy.net.au, contact us within 45 days of delivery for a refund of the price paid for the affected product.

You can open and taste the product before making a claim. An opened or tried product remains eligible under our taste guarantee. We do not charge restocking fees or deduct a percentage because a product has been opened or tried.

How to request a refund

Email accounts@viceroy.net.au or call 1800 250 350. Include your order number or proof of purchase, the product name and a brief explanation of the issue.

Contact us before sending anything back. We will confirm whether a return is needed and provide instructions. If we request a return, please securely pack the remaining product. An unopened product is not required for a taste-guarantee claim.

Return postage and delivery charges

For taste-preference or change-of-mind returns, return postage is at your expense if a return is requested. Original delivery charges are not included in the taste-guarantee refund. We do not charge a restocking fee.

If we supplied the wrong product or your product arrived damaged, faulty or expired, we will arrange any required return at our expense and resolve the issue with a refund or replacement.

Damaged, incorrect, missing or expired items

Please contact us with your order details. For damaged items, include photos of the product and shipping carton where possible. For expired items, include a photo of the date code. Keep the product and packaging until we advise whether they are needed. Do not consume a damaged or expired product.

If an item is missing, we will arrange a replacement or refund for the missing item. If an order is marked delivered but cannot be located, contact us so we can investigate with the carrier.

Packaging and product information

Viceroy Australia manufactures and supplies our products. Packaging may occasionally differ from the website image. If you have a concern about the product received, contact us for assistance under this policy.

Refund processing

Once your refund is confirmed and any requested return is received, we will process it to your original payment method within 5 to 7 business days. Your bank or payment provider may take additional time to display the funds.

Return address

Viceroy Australia
Unit 1/14-16 Beafield Rd
Para Hills West SA 5096
Australia

Please contact us before returning goods. If a parcel is returned to us because of an address or delivery issue, we will contact you to arrange the next step. No restocking fee applies.

This guarantee is in addition to your rights under Australian Consumer Law and does not limit those rights.